JOB SUMMARY:
Legacy Club Hosts and Hostesses are responsible for greeting Guests upon arrival, seating Guests in the dining room, creating and managing reservations within a computer system, maintaining a seating chart and resolving Guest situations.
ESSENTIAL JOB FUNCTIONS:
- Responsible for practicing, supporting and promoting the Company Service Standards at all times
- Assisting with opening and closing duties, such as welcoming guest to the venue in a professional and courteous manner
- Must be able to communicate with guests to meet their immediate needs.
- Manage venue reservations and monitor waiting list
- Escort and socialize with guests while seating them in assigned seating area
- Answer incoming calls and address guest queries
- Assist wait staff as needed
QUALIFICATIONS:
- Ability to read and speak English and communicate effectively with Guests, Team Members and Management in both written and verbal form
- Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Ability to multitask
- Must be able to work any day of the week and any shift to include weekends and holidays
- Must be able to establish and maintain effective working relationship with Team Members and Guests
- Must be at least 18 years of age
- Must be able to obtain required work cards
EDUCATION and/or EXPERIENCE:
- High School diploma or general education degree (GED) required
- Must be able to obtain all required work cards
PHYSICAL, MENTAL AND WORK ENVIRONMENT:
- Comfortable kneeling, carrying, bending, walking and standing for extended periods of time
- Work is typically in an area which may be unusually hot, cold, noisy and may contain second hand smoke
- Ability to stand and walk for long periods of time
- Respond to emergencies and incidents within designated areas promptly and according to policy
- Ability to lift 50 pounds
- Constant contact with fellow Team Members and Guests